Last reviewed: 10 October 2026 · Version: 1.3
1. Using Exterior Quote as a customer
Exterior Quote helps you describe exterior-cleaning work, obtain an indicative estimate, find suitable independent cleaning businesses and, where enabled, book appointments, use a secure customer portal, exchange service messages and request or make payment.
2. Your online estimate
Prices shown by Exterior Quote are estimates based on the information you provide. Your selected cleaner will confirm the final price before work begins. Prices may change where the property, access, condition or work required differs from the information entered.
Estimates are calculated using the property and cleaning information supplied by the customer. Incorrect or incomplete information may result in the final price differing from the online estimate.
An estimate is not acceptance of a job and is not a binding promise that the work will be completed for that amount.
3. Finding cleaners
Cleaner availability is not guaranteed. Cleaners shown for your area have indicated that they cover the relevant location or service, but individual availability and willingness to accept a job may vary.
Matching can use service suitability, postcode coverage, account/service readiness and restrictions. Display order is not a guarantee that one cleaner is better than another. Paid supplier sponsorships and any paid cleaner placements must be clearly labelled. Sponsorship does not override service suitability or postcode eligibility.
4. Independent cleaner relationship
Cleaning businesses listed on Exterior Quote operate as independent businesses. Where you choose to proceed with a cleaner, the cleaning service is provided by that cleaner and your service agreement is made with them unless we clearly tell you otherwise.
A cleaner should only be treated as checked for an item where Exterior Quote displays a specific verification statement or badge for that item. Unless stated otherwise, profile information may have been supplied by the cleaner and is not a guarantee of workmanship.
5. Sending your enquiry
Immediately before Exterior Quote releases an enquiry, you must actively acknowledge the current data-sharing wording and can open the Customer Terms and Privacy Policy. If you send an enquiry, Exterior Quote shares the contact, property and quote information needed for the selected suitable cleaner to respond. The cleaner is an independent business and will have its own legal responsibilities for information it receives. Marketing permission is separate.
Marketing permission is separate and is not bundled into enquiry submission.
6. Final price, contract information and cancellation
The cleaner must confirm the work, final price and any unavoidable charges before you become bound to pay. The cleaner is responsible for giving the pre-contract information and cancellation information required for its service. Where a distance/off-premises service cancellation right applies, it will normally run for 14 days; if you ask for work to start during that period, the cleaner is responsible for obtaining any legally required request/acknowledgement and explaining the effect on cancellation rights.
7. Paying through Exterior Quote
If a cleaner offers payment through Exterior Quote, the payment screen will identify the payment provider and amount before payment. Exterior Quote's software may create the checkout/mandate request and record provider status, amount and transaction references for operational, accounting and dispute purposes. Full card numbers and bank credentials are handled by the payment provider, not stored by Exterior Quote. Refunds, service-price disputes and chargebacks remain subject to your rights, the cleaner's obligations and the payment provider/bank process.
8. Bookings, customer portal and service messages
Where a cleaner enables online booking, displayed times depend on the cleaner's configured availability and may use a short temporary hold while you complete the booking. A Customer Portal link is private to the intended customer, can expire or be revoked, and may show upcoming/completed work, invoices/payment status, service messages and photos that the cleaner has deliberately shared. Customer requests submitted through the portal are requests to the cleaner and do not automatically amend the service contract or schedule until the cleaner confirms them.
Operational SMS, email or WhatsApp messages can be used to manage requested services, visits and payments. Marketing is separate and should not be inferred from receiving a service message.
9. Reviews
Exterior Quote may invite a review after an enquiry/job has reached an eligible completed/accepted state in the platform. Reviews may be checked and moderated under the Reviews Policy. Do not submit a fake review, review a job you did not experience, or include unnecessary personal information.
10. Data retention
Exterior Quote minimises or deletes identifiable enquiry information after the configured retention period where there is no justified hold. Non-identifying information such as postcode district, service, outcome and job/quote value may remain for reporting. A selected cleaner is separately responsible for information it lawfully retains for its own purposes.
11. Complaints
Contact Exterior Quote about the platform, matching, reviews/checks, payment-tool operation or our handling of personal information. Contact the cleaner first about workmanship, attendance, damage, invoicing or performance of the cleaning contract. Exterior Quote may provide dispute support without replacing your legal rights.
12. Statutory rights
Nothing in these Customer Terms removes rights or remedies provided by UK consumer law.
James Harbour · trading as Exterior Quote · contact: info@exteriorquote.co.uk