Last updated: 27 August 2026
1. Who we are
This Privacy Policy explains how Exterior Quote handles personal information when people use the website, quote tools, cleaner portal, marketplace, support channels and related services. The operating business is identified at the end of this page.
2. Information we may collect
- customer identity and contact details, including name, email, phone and address/postcode where provided;
- quote and property/job information, such as service selections, quantities, access, condition, frequency and enquiry history;
- cleaner/business account information, including business identity, contacts, services, coverage, pricing settings, account status and verification evidence;
- communications, complaints and support records;
- subscription, invoice and payment-status information where paid services are used (card details may be handled directly by a payment provider rather than stored by Exterior Quote);
- technical/security information such as IP address, browser/device data, logs and cookie or consent choices.
3. Why we use information and lawful bases
Depending on the activity, we use personal information to provide requested quote/matching functionality, administer cleaner accounts and paid services, respond to enquiries and complaints, protect the platform, prevent misuse, maintain records, improve services, comply with legal obligations, and send marketing where permitted. The lawful basis depends on the purpose and may include steps requested before entering a contract, performance of a contract, legitimate interests, legal obligation and consent. Where we rely on consent, you may withdraw it for future processing.
4. Sharing customer enquiries with cleaners
By asking Exterior Quote to send your enquiry to a selected cleaner, you understand that the contact and job information needed to respond to your enquiry will be shared with that independent business. Please review our Privacy Policy before continuing.
Once information has been shared with an independent cleaner, that cleaner may become a separate controller for the information it needs to handle the enquiry and provide its service.
5. Other recipients
Information may also be processed by organisations that support hosting, email, security, analytics/consent, payments, customer support and professional advice, and may be disclosed where required by law or to protect legal rights. Before launch, Exterior Quote should maintain a current processor/supplier list that matches the services actually installed.
6. International transfers
Some service providers may process information outside the UK. Where this happens, Exterior Quote will use the transfer mechanism or safeguards required by applicable UK data-protection law and provide further information where required.
7. How long we keep information
Retention depends on why the information is held. Current working settings are: quote/enquiry records for up to 24 months after relevant activity; closed account/contract records for up to 6 years where needed for legal, tax or dispute records; and routine technical/security logs for up to 12 months, unless a longer/shorter period is justified. These periods must be reviewed against the platform’s real systems before launch.
8. Your rights
Depending on the circumstances, you may have rights to be informed, access your personal information, correct it, request deletion or restriction, object to certain processing, receive portable information, and withdraw consent. You also have the right to complain to the Information Commissioner’s Office (ICO).
9. Automated matching
Exterior Quote may use automated rules to narrow or order cleaners using factors such as service suitability, postcode coverage, availability/status and marketplace rules. These matching rules are intended to help present relevant options and do not by themselves make a legal or similarly significant decision about a person.
10. Security
We use proportionate technical and organisational measures to protect information. No online system can be guaranteed completely secure, so access, updates, backups and incident handling must be maintained as ongoing operational controls.
11. Marketing
Marketing messages and tracking used for marketing must have an appropriate lawful basis and comply with applicable electronic-marketing rules. Service messages needed to operate an account or enquiry are treated separately from optional marketing.
12. Contact and complaints
Privacy questions can be sent to info@exteriorquote.co.uk. You can also complain to the ICO if you are unhappy with how your information has been handled.
James Harbour · trading as Exterior Quote · contact: info@exteriorquote.co.uk